External Documentation

Overview

• MMS File Size Limitation
• SMS Broadcast Best Practices
• Ingesting (SMS) lists
• Send a SMS/MMS Broadcast
• Checklist for Broadcasts

Chatbot Glossary

• Overview
• WhatsApp Specification
• Facebook Specification
• Instagram Specification

Frequently Used Varibale

• Actblue Variable

Marketing Messages

• Marketing Message Limitations
• Marketing Messages

Tags

• What type of tags are supported by Amplify CM?
• How can I create Custom tags?
• What are Tags?

Broadcasts

• Broadcast Overview - Amplify 2.0

Inbox

• Message Status (TABS)
• Overview
• Searching and Filtering
• Message Entry Points
• User Information

To confirm that Instagram is connected to the Facebook page.

• Method 2: Create a Facebook page
• Create a Facebook page
• To check whether Instagram is connected to Facebook page.

WhatsApp

• Add Profile Picture, Category & Business Description, Green tick on your WhatsApp Business Account.
• Connecting Existing WABA to Amplify Dashboard.
• WhatsApp Business Account Registration (WABA) via Amplify dashboard.
• WhatsApp Platform Media Capabilities.

Connect social profile

• Connect Youtube account to Amplify CM dashboard.
• Connect Instagram account to Amplify CM dashboard.
• Connect facebook account to Amplify CM dashboard.

Capabilities / Limitations

• Comment Responder Capabilities
• Instagram Platform Capabilities
• Facebook Platform Capabilities

Ads Click to Subscribe

• How to set up Ads that Click to Subscribe + Marketing Messages (MM) using Facebook ad Manager ?
• FAQ- Click to Subscribe Ads
• Overview

Getting Started with WhatsApp

• WhatsApp Bot Configuration: Get Started and Ice Breakers
• Filling out Client Information- Senders request
• Buying a phone Number
• WhatsApp Client Terms

Enable/Deploy Multi-Factor Authentication

• How to Authenticate MFA enabled account using an App ?
• How to activate Multi-Factor Authentication for users ?

Setup WhatsApp Campaign

• How to add/update contact number in CTM WhatsApp in Ads Manager ?
• Overview - Click to WhatsApp Ads
• How to set up Click to WhatsApp Ad using Facebook ad Manager ?

CTM HOP

• How to setup Click To Messenger(CTM) HOP?
• Overview - CTM HOP

Messenger Experience

• Guide to Notifications and Message Organization
• How to Customize Instagram Message Notifications ?
• Know your Facebook Business Manager (Meta Business Suite) Name ?
• How to locate FB Business Manager ID ?
• Connecting Instagram inbox to Facebook Page's inbox
• How to connect an Instagram account without having a Facebook page ?

See all 12 articles

Ad Account Access

• Share ad account access with Amplify
• Give facebook page access via Business Manager to Amplify
• Update WABA Details in Business Manager

Dashboard

• Inbox Labels in 2.0
• Segments
• Daily Reports

Overview

• Introduction to CrossHype
• Onboarding - Triller CrossHype
• Integration Kit

Overview - Facebook Ads Manager

• CTX Ad Setup - Message Templates
• How to share access of Facebook page via Amplify Dashboard ?
• How to use and navigate the Ads Manager ?

Setting up Facebook Ad Campaigns

• How to setup Click to Messenger (CTM) ad using Facebook Ads manager ?
• Enable messaging on the facebook page
• How to set up Click to Messenger Ad with Another page using Facebook ad Manager ?
• Understanding Facebook CTM Setup and extracting Ad preview links ?

Setting up Instagram Ad Campaigns

• How to share access of Instagram account via Amplify Dashboard ?
• How to convert Private Instagram account to Professional account ?
• How to setup Click to Instagram Direct (CTD) Message using Facebook Ads manager ?
• Connect your Instagram with Facebook page

Templates Overview

• What are Templates?
• Setting up Templates
• Where can I use Templates?

Overview

• Dasboard Quickview

Overview

• Amplify.ai: AI-Powered Customer Engagement
• Introduction to Amplify CM
• Main navigation in Amplify CM

Reports

• How can we identify the platform name on the basis of the automated report email ?

Comment Moderation

• "Error - Action Failed: Hide" when manually hiding comments
• What is the maximum time period of comments which can be accessed in Amplify CM ?
• Can the platform recognize comments in IGTV or on Instagram Reels?

Account Management

• How to Remove the 'Get Quote' Button on Facebook Messenger for Mobile Devices"
• How can I access account settings ?

Social Media Accounts

• Guide to Managing Facebook Campaign DMs with Sprinklr Integration
• Facebook Page ID via Facebook page profile
• Facebook Page ID via Business Manager (BM)
• How to connect your Youtube account with Comment Moderation dashboard ?
• How to find Facebook Page ID/username/URL ?
• How can I access the social media accounts section?

Moderation

• What is Moderation?
• Enabling Amplify Standard Campaigns
• Setting up a Custom Campaign

Keywords Groups Overview

• What are Keywords Groups?
• Adding keywords to Amplify standard group
• Creating custom groups and keywords

Sentiment and Intents

• What is Sentiment analysis & Sentiment Score?
• What are Intents?

Managing your Account

• How to sign up for an account?
• How to sign in to your account?
• How to update my user profile and account settings?
• How to invite or add other team members on Amplify 2.0?
• How to connect your social media accounts?
• How to unlink your Facebook page or Instagram Account?

Business Manager

• Accept Facebook Page Request by Meta Business Manager
• How to Enable and Manage Instagram Direct Messages (DMs) for Business Accounts?
• Link Instagram account to the Facebook Page
• Create a Business Manager
• Setup Branded Content Tools
• Add a Page to your Business Manager

Brand Lift

• What is Brand Lift?
• Enabling Amplify Standard Brand Lift
• Setting up Custom Campaign Brand Lift

Moderation and Comments Inbox

• What are comments and what metrics are shown on the dashboard?
• What is comment inbox and what can I do with that tool?
• What are Actionable comments?
• What are Non-actionable comments?
• What are Engagements?

Smart Replies

• What are smart replies?
• Enabling Amplify Standard Smart replies
• Setting up Custom Campaign Smart Replies

Topic Trends

• What are Topic Trends?