Amplify CM dashboard provides the user a comprehensive view of the comment activity on any specific Facebook Page or Instagram Business Account. You can gather insights about comment activity with the aggregate metrics shown below.
- Total comments: Aggregate count of all comments seen by our platform
- Actionable: AI generated comments list that your social care team can focus on every day
- Non-Actionable: Comments that do not require immediate attention but are still sorted using labels
- Engagements: All actions (hide, like, ban, public reply etc.) taken by your social care team or through Amplify automation
In addition to comment related metrics, the dashboard also shows sentiment scores, user intents, and keywords mentioned by users. Your social media team can easily keep up with the ever-growing volume of engagement using various features on the dashboard. In real-time, the topic trends are analyzed and a view of the last 30-day activity is presented in visually rich graphs.
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