Welcome to Amplify CM, the first AI-driven comment moderation solution that enables you to do social brand defense at a superhuman scale. This product enables you to manage your social customer care workflows by quickly identifying comments that need your attention from either paid or organic posts. You can hide, like, delete or reply to any comment. We provide a comprehensive dashboard and a smart comment inbox. In the comment inbox, we score each comment with a sentiment score and label comments using AI-generated labels, sorted by user intent and keyword groups.
Features
- Real-time analysis of comments and reactions
- Prioritization of comments into 'Actionable' tab
- Agents or customer support can manually take actions using the smart comment inbox
- Automated deletion or hiding of objectionable comments
- Increase brand affinity by liking positive comments
- Improve response times by automating public replies
- Custom AI/ML training for brand or influencer specific needs
Dashboard preview:
Comment Inbox preview:
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