What are Templates?

Overview

Templates allow you to customize and create reusable replies. These Templates can be chosen when responding manually or in automation with smart replies. Tagged comments may also contain suggested Template responses.

Templates are saved responses that your customer care or social media team can use without having to type that response again. It is an efficiency tool that saves you time and helps with providing faster customer support.

You can access the 'Templates' tab from the left panel as shown below.