Amplify CM is now equipped with a Inbox feature wherein if a customer has a query and shares the same over social media channels i.e. SMS, Instagram, Facebook or Twitter then that particular message can be responded easily using Inbox feature.
Inbox feature has built-in moderation capabilities and is available for the Instagram, Facebook, Twitter accounts and SMS users as well.
The inbox tab is automatically enabled whenever messaging is enabled for the bot. So Twitter, Instagram and Facebook will require messaging enabled before hand. For SMS accounts Inbox will be enabled by default.
Key Features :
- Supporting multiple tabs(queues) in the inbox based on the status of the conversation.
- Provide the ability to move conversations from one tab to another (automated and manual).
- Templates to respond to messages.
- Tags functionality is very similar to comment section.
- Custom labels and User Details can be added as per the your choice.
- Search option is available by number and user-id.
- Applying Filters is similar to comments/mentions.
Inbox Preview :
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