Platform API Capabilities

a) API Integration & Two-Way Data Exchange

The platform seamlessly integrates with third-party CRMs via API, enabling real-time data synchronization. Customer data collected through conversational interfaces such as WhatsApp or web bots is automatically pushed to the connected CRM, allowing immediate lead capture and faster sales follow-ups.

b) Geolocation API

By leveraging geolocation and external dealer locator APIs, the platform automatically connects users to the nearest authorized store. This ensures a smooth customer experience while reducing manual effort.

c) Automated file Distribution 

New user data is sent to the platform’s "Create User" API, which can trigger automated WhatsApp broadcasts for document distribution, such as warranty cards, invoices, or product guides. This allows users to access important documents instantly.

d) Real-Time Courier API and Order Tracking API

The platform integrates with courier tracking APIs to provide live shipment updates through messaging channels. This improves order transparency, builds customer trust, and significantly reduces inbound support inquiries.

e) Lead Capture and Feedback Collection API

Throughout the customer journey, the platform captures user data at key interaction points, such as during dispatch or after service completion. It can then send customer satisfaction surveys or feedback forms, and sync responses back to client systems via API to support ongoing service improvement.